Support

We answer within one working day.

Email support@casingassist.com with your route number and what happened. A screenshot helps.

Where should the phone go?

On a stand or clamp at your case, camera pointing down at the spot where you hold each piece, about a foot above it. Plug it in: the screen stays on while you case. The camera picture at the bottom of the screen shows what the phone sees.

It won't read a piece

Hold the piece flat and still with the address facing the camera. Give it a little more light, or move it a bit closer. Handwriting and small print can take a second longer.

It says "Not on this route"

The address isn't on your case. It's usually a missort: set it aside for the right route. If it's a new address on your route, add it on the route page under Fix an address.

Taking good photos of your case

Stand a step back so each section fits, take three photos per section (left, middle, right), and make sure the bottom shelf's labels are inside the photo. Good light makes the small print readable.

My case changed

Open the route page and choose Fix an address for one cell, or Retake photos of the case if a lot moved.

Canceling

Cancel in your App Store or Google Play account settings. You keep access until the end of the period you paid for.

Deleting your Casing Assist account and data

You can delete your Casing Assist account in either of two ways:

• In the app: open the menu, tap Settings, then Delete account, then Delete my account.
• By email: write to support@casingassist.com from the email address you sign in with and ask us to delete your account. We'll do it and confirm within 30 days.

What we delete: your account: your name, email address, sign-in information, and your invite code. If you ask, we also delete the case photos you uploaded.

What we keep: the case layouts built from your photos (the addresses on the case, no longer linked to you), so the route stays set up for other carriers, unless you ask us to delete those too; and records of payments we're required to keep for tax and accounting.

Your subscription: deleting your account doesn't cancel a subscription. Cancel it in Google Play or the App Store, or it will keep renewing.

Deleting some of your data and keeping your account

Write to support@casingassist.com from the email address you sign in with and tell us what to delete, for example the case photos you uploaded, or a route's case and photos. We'll delete it and confirm within 30 days. To remove a route from your phone only, tap the route's ⋯, then Delete this route.

See the Privacy Policy for more.